Last updated: 22 June 2026
This page sets out the rights of consumers resident in the European Union (and, where equivalent, the EEA and the United Kingdom) when buying from Elektrisches Racing at a distance (online). These rights are granted by the EU Consumer Rights Directive (2011/83/EU, as amended by the Omnibus Directive 2019/2161) and related law. For EU/EEA consumers, the terms on this page apply and take precedence over any conflicting terms in our general Refund Policy (which continues to apply to customers outside the EU/EEA).
1. Who you are buying from
Dillingham Defense Group, LLC (DBA Elektrisches Racing)
1968 South Coast Highway, Suite 1022, Laguna Beach, CA 92651, United States
Email: support@elektrischesracing.com | Phone: +1 (949) 288-0056
2. Your 14-day right of withdrawal
As an EU/EEA consumer you have the right to withdraw from your purchase within 14 days without giving any reason.
- The withdrawal period expires 14 days from the day on which you (or a third party you nominate, other than the carrier) take physical possession of the goods. For an order of multiple goods delivered separately, the period runs from receipt of the last item.
- To exercise the right, tell us your decision to withdraw by a clear statement — by email to support@elektrischesracing.com, or using the model withdrawal form in section 6. To meet the deadline, it is enough to send your communication before the 14-day period expires.
3. Effects of withdrawal — refunds
- We will reimburse all payments received from you, including the standard cost of delivery (except any supplementary cost arising from your choice of a delivery type other than the cheapest standard delivery we offer).
- We will make the reimbursement without undue delay, and no later than 14 days from the day we are informed of your decision to withdraw. We may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having sent them back, whichever is earliest.
- We will reimburse using the same means of payment you used for the initial transaction, at no extra fee.
- No restocking fee and no cancellation fee apply to EU/EEA consumers exercising the right of withdrawal. You may, however, be liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
4. Returning the goods
- You must send back the goods without undue delay and no later than 14 days from the day you communicate your withdrawal.
- You bear the direct cost of returning the goods.
- Returns should be sent to: Elektrisches Racing, 1968 S. Coast Highway, Suite 1022, Laguna Beach, CA 92651, United States. Please contact us first for return guidance and to confirm the correct return address, as some manufacturer items may be returned to a different location.
5. Exceptions to the right of withdrawal
The right of withdrawal does not apply to certain contracts, including: goods made to the consumer’s specifications or clearly personalised; sealed goods unsealed after delivery that are not suitable for return for health/hygiene reasons; and goods that, after delivery, are inseparably mixed with other items. Standard catalogue parts are returnable under section 2.
6. Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: Dillingham Defense Group, LLC (DBA Elektrisches Racing), 1968 S. Coast Highway, Suite 1022, Laguna Beach, CA 92651, USA — support@elektrischesracing.com
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
— Ordered on / received on: ____________________
— Order number: ____________________
— Name of consumer(s): ____________________
— Address of consumer(s): ____________________
— Signature (if on paper) and date: ____________________
7. Legal guarantee of conformity (2 years)
Separately from the right of withdrawal, EU/EEA consumers benefit from a legal guarantee of conformity of at least 2 years under Directive (EU) 2019/771. If goods are faulty, not as described, or otherwise not in conformity with the contract, you are entitled to have them repaired or replaced free of charge or, where appropriate, to a price reduction or refund. This legal guarantee is provided by us at no cost and is in addition to, and not affected by, any commercial/manufacturer warranty.
Note: for certain branded items (e.g. Baja Designs, Warp 9, Sur-Ron OEM, GUTS Racing, KO/EBMX) a separate manufacturer’s commercial warranty may also be available. Your statutory rights against us as the seller are not limited by that warranty.
8. Prices and taxes
For EU/EEA consumers, prices shown at checkout for your destination are intended to be the total price payable. Any import VAT and duties applicable to your destination are indicated before you complete your order where we collect them; where they are not collected by us, this is stated at checkout and you may be charged on import.
9. Complaints and dispute resolution
If you have a complaint, please contact us first at support@elektrischesracing.com and we will try to resolve it. EU consumers may also access their national consumer dispute resolution (ADR) bodies. (Note: the European Commission’s online ODR platform was discontinued in 2025; please use your national ADR entity or contact us directly.)
10. Contact
Elektrisches Racing — Dillingham Defense Group, LLC (DBA Elektrisches Racing)
1968 S. Coast Highway, Suite 1022, Laguna Beach, CA 92651, United States
support@elektrischesracing.com | +1 (949) 288-0056
This summary is provided for transparency and is not legal advice. Your statutory rights as an EU/EEA consumer apply regardless of anything stated here.