Riders Serving Riders — Expert Support from Laguna Beach, CA

FREE SHIPPING ON PARTS ORDERS OVER $200! (Lower 48 Only)

日本向け配送案内|米国から日本へのお届け

日本向け配送案内

Elektrisches Racingは、米国カリフォルニア州ラグナビーチの施設より日本全国へ発送しています。

配達日数の目安

在庫商品は1〜3営業日で処理し、発送後は通常7〜21営業日で日本に到着します(通関状況により前後します)。受注生産品(GUTSシートカバーなど)は製作に7〜15営業日を要します。

送料

送料は重量・サイズ・配送先に基づき、チェックアウト時に計算されます。ご購入確定前に金額が表示されます。

価格表示とお支払い

日本からアクセスすると、価格は日本円(JPY)で表示されます(為替レートにより変動)。主要クレジットカード、Apple Pay、Google Pay、PayPal、Shop Payをご利用いただけます。

追跡

発送と同時に追跡番号付きの確認メールをお送りします。

関税・輸入税について

輸入関税・消費税は配送先(日本)で別途かかります。詳しくは関税・輸入税ガイドをご覧ください。

ご質問は support@elektrischesracing.com まで。

FAQ

ORDERS & SHIPPING

What's my order status?

To lookup the status of your order, click here! If you have an elektrischesracing.com account, you can log in and view order status and tracking on the Order History page. MOST orders placed Monday-Friday before 5pm will usually ship the same business day. For All orders placed after the cut off time or placed Saturday-Sunday will ship the following business day (Monday-Friday). Please note: Orders placed during special promotions (Black Friday/Cyber Monday) and holidays may take additional processing time due to increased order volume. Please allow 1-2 extra days for order processing. If you need further assistance, please click here to email us.

How do I cancel my order?

Depending on the status of your order, we may not be able to cancel it. In order to best assist with your request, we recommend reaching out to us via email or live chat for immediate assistance. If we are unable to cancel your order, we can always walk you through our easy returns process.

How do I return a product?

Items must be returned within 14 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

I forgot to add an item to my order; can I make a change before it ships?

Once your order has been completed, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please place a new order on the website for the additional items.

Can I change the color/size of what I just ordered?

Once your order has been submitted successfully, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please contact us immediately to cancel the order. Otherwise, you can return or exchange your item once it arrives. Please review the Return Policy

Can I make a change to my billing or shipping address before my package ships?

You may change your shipping address after you place an order by contacting customer service below. Typically, you can only do this the same day an order was placed because items are shipping as fast as possible. If an item has already been processed for shipping, you may not be able to change the address. All address corrections are subject to review and can be declined following a security screening.

Do you ship to PO Boxes?

Yes we do

Can I pay for my orders using crypto currency?

Not yet!

PRODUCT & INVENTORY

The style/size/color I want is out of stock. When will you be restocking?

Elektrisches Racing comes out with new collections each season. If something is out of stock, you can sign up for back in stock email alerts on the product page of the out of stock item.

Do you provide price matching or adjustments?

Sorry, Elektrisches Racing does not offer price matching or adjustments at this time.

Returns and Refunds

How do I return a product?

Items must be returned within 14 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).