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We Are

We Are Elektrisches Racing

Welcome to the Heart of Innovation and Passion for eBiking

Our Story

Welcome to Elektrisches Racing – where our passion for electric bikes meets the pinnacle of innovation. Born in the vibrant landscapes of Southern California, Elektrisches Racing is more than just a company; it's the culmination of a dream shared by a team dedicated to revolutionizing the eBike experience.

Our Team

  • The Visionaries: The Founding Brothers Meet the heart and soul of Elektrisches Racing – the founders. Two brothers with a shared dream, combining over 11 years of highline automotive experience with a zeal for eBike technology. Their journey began with a simple idea: to blend their automotive expertise with their love for eBikes, creating a brand that stands for quality, innovation, and an unparalleled riding experience.

  • The Innovators: Our Engineering Team Our engineering team, a blend of experienced mechanics and bright, young tech enthusiasts, are the wizards behind our cutting-edge eBike parts. They're not just engineers; they're avid riders too. In one year, they collectively put over 40,000 miles on a Surron bike, testing and pushing it to its limits. This hands-on experience fuels their innovation in designing the best eBike parts.

  • The Connectors: Our Customer Experience Team At Elektrisches Racing, every customer is family. Our dedicated customer experience team ensures that every interaction with us is smooth, informative, and enjoyable. They are the bridge between our products and your passions.

  • The Creators: Marketing and Design The stories of Elektrisches Racing are brought to life by our creative team. From sleek designs to compelling marketing campaigns, they capture the essence of our brand and communicate our vision to the world.

Our Values

  • Innovation and Excellence: We believe in constant innovation and striving for excellence in every part of our business.
  • Sustainability: Our commitment to sustainability is at the core of our business model. We advocate for eco-friendly transportation solutions.
  • Community: We are more than a company; we're a community of enthusiasts, dreamers, and riders.
  • Customer-Centric: Our customers are our top priority. We're dedicated to providing products and services that meet and exceed their expectations.

Our Commitment

At Elektrisches Racing, we are committed to providing the best eBike parts and experiences to our riders. Our hands-on experience, reflected in our extensive testing and riding, including the remarkable achievement of logging over 40,000 miles on a Surron in just one year, is a testament to our dedication. Whether it's through our products, customer service, or community involvement, we strive to make a positive impact in the eBiking world and beyond.

Join Our Journey

Be a part of our story. Whether you're a seasoned eBiker or just starting, we invite you to explore the world of Elektrisches Racing. Together, let's embark on a journey of innovation, passion, and exceptional riding experiences.

We Are Elektrisches Racing – Join Us in Revolutionizing the Ride.

FAQ

ORDERS & SHIPPING

What's my order status?

To lookup the status of your order, click here! If you have an elektrischesracing.com account, you can log in and view order status and tracking on the Order History page. MOST orders placed Monday-Friday before 5pm will usually ship the same business day. For All orders placed after the cut off time or placed Saturday-Sunday will ship the following business day (Monday-Friday). Please note: Orders placed during special promotions (Black Friday/Cyber Monday) and holidays may take additional processing time due to increased order volume. Please allow 1-2 extra days for order processing. If you need further assistance, please click here to email us.

How do I cancel my order?

Depending on the status of your order, we may not be able to cancel it. In order to best assist with your request, we recommend reaching out to us via email or live chat for immediate assistance. If we are unable to cancel your order, we can always walk you through our easy returns process.

How do I return a product?

Items must be returned within 14 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

I forgot to add an item to my order; can I make a change before it ships?

Once your order has been completed, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please place a new order on the website for the additional items.

Can I change the color/size of what I just ordered?

Once your order has been submitted successfully, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please contact us immediately to cancel the order. Otherwise, you can return or exchange your item once it arrives. Please review the Return Policy

Can I make a change to my billing or shipping address before my package ships?

You may change your shipping address after you place an order by contacting customer service below. Typically, you can only do this the same day an order was placed because items are shipping as fast as possible. If an item has already been processed for shipping, you may not be able to change the address. All address corrections are subject to review and can be declined following a security screening.

Do you ship to PO Boxes?

Yes we do

Can I pay for my orders using crypto currency?

Not yet!

PRODUCT & INVENTORY

The style/size/color I want is out of stock. When will you be restocking?

Elektrisches Racing comes out with new collections each season. If something is out of stock, you can sign up for back in stock email alerts on the product page of the out of stock item.

Do you provide price matching or adjustments?

Sorry, Elektrisches Racing does not offer price matching or adjustments at this time.

Returns and Refunds

How do I return a product?

Items must be returned within 14 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

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ELEKTRISCHES RACING